Owner's Summary

Susan Williams has dedicated her life to healthcare from a young age, beginning with assisting her mother at a local nursing home. In 1993, Susan enrolled in a Medical Assistant program and quickly discovered her passion for healthcare while managing a gynecologist’s office in Brighton, MA. Inspired by the evolving landscape of healthcare and her father’s diagnosis of lung cancer in 2002, Susan pursued a degree in Respiratory Therapy.

With over a decade of experience in a Long-Term Acute Facility and holding several leadership positions within her Respiratory Department, Susan decided to further her education. In 2008, she earned her Master’s Degree in Management with a concentration in Healthcare Administration.

Susan’s career progressed significantly when she worked as a respiratory therapist at Kindred Healthcare. She was invited to apply for the competitive Nursing Home Administrator Program and, after completing a 13-month Administrator in Training (AIT) internship, was offered a position to oversee the daily operations of a 122-bed Skilled Nursing Home. Within her first year, the facility achieved its first “Deficiency Free” status in five years.

Following this success, Susan was recruited by a small nursing home company to implement and launch their first pulmonary program, overseeing eight skilled nursing facilities. In 2017, she took on the challenge of turning around a struggling facility, followed by a tenure as the Administrator of a 178-bed skilled facility, where she led the team to finish the fiscal year $1.3 million ahead of budget.

Susan’s unwavering passion for healthcare has now led her to open her own homecare agency. Her strong belief in her faith, leadership qualities, and proven track record have made her a successful leader. She sits on two organizational boards, actively participates in community work, and has been nominated for the Home Care Alliance of Massachusetts’ “Home Care Agency of the Year.” Additionally, her agency has been recognized as the “Rising Client of the Year.”

Susan collaborates with several small business cohorts and holds a WEBENC certification. She now also serves as a coach, helping new home care agency owners achieve their own success.